FAQ

Frequently Asked Questions

What is the Sankofa symbol?

Sankofa is a powerful Adinkra symbol from Ghana that means "go back and get it." It teaches us to learn from the past as we move forward. This philosophy is at the heart of our brand—honoring cultural heritage while creating contemporary apparel.

How are your products made?

We use a premium print-on-demand model, which means each item is made to order just for you. This approach ensures quality, reduces waste, and allows us to offer a range of sizes without excess inventory.

What products do you offer?

We currently offer premium t-shirts featuring our signature Sankofa designs. We're expanding our collection to include hoodies, sweatshirts, tote bags, and hats in the near future.

How long does shipping take?

Since each item is made to order, please allow 3-7 business days for production, plus shipping time based on your location. You'll receive tracking information once your order ships.

What is your return policy?

We want you to love your purchase. If you're not completely satisfied, please contact us within 30 days of receiving your order. Due to the custom nature of our products, we accept returns for defective or damaged items.

Do you ship internationally?

Yes! We ship to multiple markets including the EU. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I care for my apparel?

To keep your premium apparel looking its best, we recommend washing inside out in cold water and tumble drying on low or hanging to dry. Avoid bleach and ironing directly on the design.

Can I track my order?

Absolutely. Once your order is produced and shipped, you'll receive an email with tracking information so you can follow your package every step of the way.

Do you offer wholesale or bulk orders?

For wholesale inquiries or bulk orders, please contact us directly. We're happy to discuss custom options for larger quantities.

How can I contact you?

You can reach us through our contact page or email us directly. We typically respond within 24-48 hours.